Privacy Policy

This privacy policy explains how NovaBridge Digital Ltd ("we", "us", "our") collects, uses and shares personal data when you use our website or services. We are committed to protecting your privacy and complying with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

Data Controller

The data controller is NovaBridge Digital Ltd, Company No. 16618291, 483 Green Lanes, London N13 4BS, United Kingdom. You can contact us at support@novabridgedigital.com for general queries or data@novabridgedigital.com for data‑protection enquiries.

What Data We Collect

Depending on how you interact with us, we may collect:

• Contact details (name, email address, telephone number) when you enquire about our services or book a call.
• Business information such as company name, project requirements and budgets.
• Usage data such as pages visited and interactions on our website.
• Technical data from cookies and similar technologies (only with your consent for non‑essential cookies).

How We Use Your Data

We use personal data to:

• Provide and manage our services and respond to your enquiries (contractual necessity).
• Manage and optimise digital marketing campaigns on third‑party platforms on your behalf (contractual necessity).
• Send service‑related communications and invoices (legal obligation).
• Improve our website and services through analytics (legitimate interests). We use a cookieless analytics platform by default.
• Send occasional marketing communications when you opt in (consent).

Legal Bases

We process personal data based on one or more of the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests (e.g. to secure our services, prevent fraud or improve our offerings), and your consent where required (e.g. for marketing emails or optional cookies).

Data Sharing

We share personal data with trusted third‑party processors that help us operate our business, such as hosting and email providers (Namecheap), payment processors (Stripe/PayPal), booking and forms tools (Calendly, Tally/Typeform), and analytics providers (Plausible). These providers process data on our behalf under data processing agreements and do not use it for their own purposes. We may also disclose data if required by law or to protect our rights.

International Transfers

Where data is transferred outside the UK, we rely on adequacy regulations or standard contractual clauses and require our processors to implement appropriate safeguards.

Data Retention

We retain personal data for as long as necessary to provide our services, comply with our legal obligations (typically 6–7 years for accounting records) and resolve disputes. We regularly review our retention periods.

Your Rights

You have rights to access, rectify, erase and transfer your personal data, to object to or restrict processing, and to withdraw consent at any time. To exercise these rights, please contact us at data@novabridgedigital.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Cookies

We use essential cookies to enable the basic functioning of this site and a cookieless analytics tool by default. We will ask for your consent before enabling any non‑essential cookies such as Google Analytics or Meta Pixel. You can manage your cookie preferences via the banner that appears when you first visit the site.

Changes to this Policy

We may update this policy from time to time. The latest version will always be available on our website.