We want you to know what to expect when you engage NovaBridge Digital Ltd. This page outlines how and when our digital services are delivered.
We begin work after receiving your onboarding information, required access and assets, and your confirmation (or acceptance of a quote). You will receive an onboarding checklist once you book a service.
While timelines vary by project, our typical milestones are:
These are estimates and may change based on project complexity and client responsiveness.
We provide progress updates and request approvals at key stages (e.g. strategy outline, creative drafts, campaign launches). Prompt feedback helps avoid delays. You can always reach us during business hours via email or WhatsApp.
Work is performed using your own accounts wherever possible, ensuring you retain access and ownership. Upon completion, we provide a clean handoff including credentials, documentation and instructions. Our pre‑existing templates and frameworks remain our IP but are licensed to you for your project.
We offer support during our standard business hours (Mon–Fri 08:00–20:00 UK). Outside of project scopes, additional support or maintenance can be arranged via a support retainer or ad‑hoc hourly rate.